Did you receive a reward offer on our website, app, in an email, by direct mail, or from one of our partners? Congrats! Make sure you follow these steps:
We pay rewards back after your stay. We’ll completely finalize your eligibility after your check-out date.
You can do this anytime, even after you’ve checked out of your accommodations:
We’ll add your reward back to your card 30-60 days after your check-out date.
You don’t need to sign in to your Booking.com account to claim your reward – just make sure that you book using the email associated with your account. You’ll automatically get your reward after we verify your stay with the property. This should happen approximately 30-60 days after you check out.
Direct mail/Booking.com partner
In either case, when you land on Booking.com, you’ll see your reward offer.
We’re still working on it! In the meantime, we’ll send you an email when we’ve started processing your reward – right after your check-out date. Another will follow after your reward is confirmed – approximately 30 days after your trip.
Remember, it might take your bank extra time to process your reward after these 30-60 days.
It’s also possible to use a Visa debit card or MasterCard debit card instead. Right now you won’t be able to receive a reward without one of these cards.
If you unsubscribe from our email newsletters you’ll also be unsubscribed from our direct mail.
No, you’re only eligible for a reward if you applied an offer while making your booking. A reward offer can’t be applied retroactively after you’ve confirmed your booking.
Some reward offers are sent by email or received offline, but others only appear while you browse our website. These are usually limited-time offers. If you navigate away from the page without interacting with an offer, you might not be able to get it back.